# Welcome & Overview

We’re so excited to welcome you to nativeMsg!\
\
This guide is your step-by-step resource to help you go from kickoff to go-live smoothly and confidently.

You’ll meet your onboarding team, learn what to expect over the next few weeks, and get access to the resources you’ll need for success.

### The nativeMsg Experience

At nativeMsg, we help you connect with your customers through intelligent, automated conversations across messaging channels.

**Your onboarding journey focuses on three things:**

1. Getting your account ready
2. Setting up your messaging experience
3. Launching your first campaign with confidence

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💡 *Think of this guide as a roadmap. We’ll show you what to expect, what we’ll handle, and what we’ll need from you.*
{% endhint %}

### Access Your nativeMsg Team

| Role             | Name                    | What They Do                               |
| ---------------- | ----------------------- | ------------------------------------------ |
| Customer Success | <support@nativemsg.com> | Onboarding, Questions, & Technical Support |

### What to Expect

| Phase                               | Description                                                                                                    | Outcome                                         |
| ----------------------------------- | -------------------------------------------------------------------------------------------------------------- | ----------------------------------------------- |
| **Phase 1 — Kickoff & Alignment**   | Meet your Customer Success Manager, confirm goals, and align on scope, and deliverables.                       | Shared success plan and kickoff call complete.  |
| **Phase 2 — Setup & Configuration** | Our team helps you connect systems, verify domains, and ensure compliance with carrier and brand requirements. | Your environment is configured and verified.    |
| **Phase 3 — Validation & Testing**  | Together we validate message flows, templates, and opt-in experiences before launch.                           | Campaigns tested and approved for launch.       |
| **Phase 4 — Launch & Optimization** | You go live! We monitor delivery, engagement, and performance, then refine for success.                        | Successful campaign launch and ongoing support. |

### Get Started

* [ ] &#x20;Schedule your kickoff call
* [ ] &#x20;Decide who will be your key team contacts
* [ ] &#x20;Gather your brand assets (logo, links, sample messages) and submit them

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✅ *Once these are complete, your onboarding officially begins!*
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### Communication & Updates

We believe communication should be simple, clear, and proactive.\
Here’s how we’ll keep in touch during onboarding:

| Channel              | Purpose                  | Frequency |
| -------------------- | ------------------------ | --------- |
| Email                | Updates & Task Followups | Ongoing   |
| Check-In Calls       | Progress Tracking        | Weekly    |
| Slack *(Enterprise)* | Quick Collaboration      | As Needed |

### Helpful Resources

| Resource              | Description   | Link                                        |
| --------------------- | ------------- | ------------------------------------------- |
| nativeMsg Help Center | Guides & FAQs | <https://nativemsg.com/category/resources/> |